Customer Service

Outdoor Furniture & Patio Furniture

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Customer Service / Ordering Information

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Customer Satisfaction
1.	100% Satisfaction Guarantee
2.	Our Websites

Ordering Information
1.	Ordering Online (Our Most Popular - Secure and Easy)
2.	Ordering By Phone, Fax or Check By Phone
3.	Ordering When Paying By Check or Money Order
4.	Order Confirmation
5.	Payment Methods
6.	Modify Your Order
7.	Sales Tax
8.	Promotional Codes
9.	Google Checkout
10.	Custom Orders

Shipping Information
1.	When will my order arrive?
2.	When will my order ship?
3.	Do you ship outside the continental United States?
4.	Will you hold an order to be shipped at a later date?

Returns and Damage
1.	How do I return my order?
2.	What if my order arrives damaged?

General Information
1.	Privacy Policy
2.	Security Information

Customer Satisfaction
1.	100% Satisfaction Guarantee Everything listed on our site is 100% guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the product. Please be advised that any product that was shipped under “Free Shipping” offer will have the actual outbound shipping costs deducted from your refund/credit. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them. Return to Top

2.	Our Websites We strive to make your experience easy and fun, as it would make no sense to become stressed out while buying leisure products! We also want it to be informative, because the more you know, the easier it will be to make the right decisions for your specific needs. That's why we have packed our multiple websites with information on different materials, their characteristics, and advantages. Feel free to visit our websites: CedarStore.com – Wooden patio furniture specialists providing porch swings, patio chairs, Adirondack chairs, garden arbors, cedar chests and many other wooden outdoor furniture items in a variety of materials, including cedar, pine, oak, cherry and polywood. AllPicnicTables.com – Offers picnic tables in a variety of sizes, styles, materials and finishes, including popular picnic tables with benches, walk-in and kids picnic tables. GazeboCreations.com– Design your perfect gazebo online with the Gazebo Wizard and save your design in the personal gallery. Also offers pool and hot tub cabanas, garden and storage sheds and pergolas. TeakDesigns.com – Browse through a selection of exquisite teak patio furniture including patio chairs, dining tables, accent and side tables, footstools and storage boxes. Buy single items or a complete patio dining set with a beautiful finish and brass hardware. Return to Top

Ordering Information
1.	Ordering Online (Our Most Popular - Secure and Easy) Ordering online with our secure server couldn't be easier! Your credit card information is handled by an encrypted secure server connection. Also, your privacy is respected by CedarStore.com. We do not sell or otherwise divulge information on our customers to outside parties. Please follow these steps to place your order: Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop. When you are finished, select the "Continue Checkout" button... Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions. Double check all your information and choose the payment method option and click the "Continue Checkout" button. Input your credit card information and finalize your order... That's it! Your order is complete! Return to Top

2.	Ordering By Phone, Fax or Check By Phone Please follow these steps to place your order: Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop. When you are done, select the “Continue Checkout” button... Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions. Double check all your information and choose the Phone or Fax payment option and click the “Continue Checkout” button. Print out the invoice and either fax it with all the information or call the payment information in. Fax: 724.444.5301 Phone your order to our Customer Service desk, Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST at 888.293.2339. Please have your credit card information ready. Return to Top

3.	Ordering When Paying By Check or Money Order If you are paying by Check or Money Order please follow these steps to place your order: Simply use our menu to find the item you desire and click the "Add to Cart" button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop. When you are done, select the "Continue Checkout" button... Fill out the Billing and Shipping Information. Also add any additional comments or choose a free greeting card for special occasions. Double check all your information choose the mail in your payment option and click proceed. Print out the order confirmation and mail the order form to us with your check or money order to: CedarStore.com, 5410 Rt. 8, Gibsonia, PA 15044 Return to Top

4.	Order Confirmation After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from CedarStore.com" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you. Return to Top

5.	Payment Methods Credit Cards- We accept American Express, Discover, MasterCard and Visa. Google Checkout PayPal Bill Me Later Personal Checks, Cashier's Checks and Money Orders - Please print your order confirmation and send it with your payment to: CedarStore.com Attn: Orders 5410 Route 8 Gibsonia, PA 15044 Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have. Please note: To protect against fraud, any orders paid for with a personal check or money order will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards and cashier's checks will be processed immediately. Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or US mail. Please Fax Purchase Orders To: (724) 444-5301. Some additional terms and conditions include: The minimum purchase order amount we accept is $100. All products bought by purchase order must be shipped to a US destination. (Outside the Continental U.S., there will be additional shipping charges.) Payment terms are Net 30. We cannot accept purchase order numbers over the phone. We cannot accept international purchase orders. We cannot process an order until we have received a signed purchase order. We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (888) 293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options. Return to Top

6.	Modify Your Order If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (888) 293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST . Generally we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details. Return to Top

7.	Sales Tax One of the best things about buying through CedarStore.com is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the Commonwealth of Pennsylvania will be subject to a 7% sales tax. Return to Top

8.	Promotional Codes When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.) Return to Top

9.	Google Checkout CedarStore.com has partnered with Google Checkout in order to provide a faster and more convenient way to shop online. Buy quickly and easily from CedarStore.com and thousands of other stores across the web using a single account. Store payment information. Keep your credit and debit card information in one secure location. View purchase history. Track all of your Google Checkout orders across all merchants in one account. Shop with confidence. Google protects you from unauthorized purchases. How do I use Google Checkout? Add your items to the cart. Choose Google Checkout when you view your cart If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us. If you're using Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. Your information will be saved and you can use this account for all Google Checkout merchants across the web. Review the order details and place your order. You'll receive a confirmation email. How do I check the status of my order with Google Checkout? You can check the status of your order by logging into your Google Checkout account at http://checkout.google.com and viewing your Purchase History. By clicking on your order, you can view its progress. Google Checkout Promotions From time to time, CedarStore.com and Google may offer special promotions to use Google Checkout. These incentives will only be visible in your Google Checkout account, and may not be reglected in our records. If you cancel your order or return an item for a refund, please see Google's policy available here. Who should I contact if I have questions with a Google Checkout order? Questions specific to an order placed with Google Checkout - If you have any questions regarding your order, please contact us at 888-293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST . Google Checkout is a fast, safe, convenient checkout process that you can use to shop quickly and safely on the internet, but all communication is still maintained by CedarStore.com regarding shipping, changes to your order, tracking and returns. Return to Top

10.	Custom Orders You can depend on CedarStore.com when it comes to custom orders. We have satisfied many unique custom orders for our residential and commercial customers. CedarStore.com has the potential to customize the vast majority of products we offer. Whether you need a custom length, width, or any other modification to our products, CedarStore.com can assist you in creating that unique product that fits your needs. No order is ever too small or too large. Volume discounts available. Please contact CedarStore.com by e-mail, phone, or fax. Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST Phone: 724.444.5300 Toll Free: 1.888.293.2339 Fax: 724.444.5301 Email: contact@CedarStore.com You may also mail your request to: CedarStore.com 5410 Route 8 Gibsonia, PA 15044 Please include your name, phone and best time to contact you. We will respond promptly. Return to Top

Shipping Information
1.	When will my order arrive? Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time below the shipping method: "Leaves warehouse in ________ ," to give you an idea how quickly your order will leave the warehouse. Return to Top

2.	When will my order ship? We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide, including FedEx, UPS and various Motor Freight companies. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. For example, gazebos, storage sheds and larger picnic tables will ship Motor Freight. Smaller items, such as most swings, benches, gliders and chairs will ship UPS, FedEx, or DHL. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Return to Top

3.	Do you ship outside the continental United States? Yes, you may add the product you wish to purchase to our shopping cart. Then click the international shipping quote button. Fill in all required information, and we will contact you with a cost to ship the products. You may also call customer service toll-free at 1.888.293.2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST or email contact@CedarStore.com. Return to Top

4.	Will you hold an order to be shipped at a later date? Yes. If you place an order now - or anytime one of our specials catches your eye - and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive - Christmas, a birthday, a holiday - we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering. Return to Top

Returns and Damage
1.	How do I return my order? Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return/refund. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please email contact@CedarStore.com and include your original order number, what product(s) you are returning, and your name. Or call us at 888-293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST . We will give you an RMA number and a return address. When returning a product, please note the following: Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. Please Note:Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase. If it is an error on our part, we will issue a Call Tag to have your item picked up by UPS, FedEx, or DHL. We will contact you when we have scheduled the Call Tag and it may take from 1-3 business days to have your item picked up. UPS, FedEx, or DHL will provide the label to be affixed to your package, so please remove all other labels. If you will not be at home when UPS, FedEx, or DHL is scheduled to pick up your package, please leave it where it was originally delivered. If it is a larger item that was originally delivered via Motor Freight, please contact us at 888-293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST . Return to Top

2.	What if my order arrives damaged? PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.If your product was shipped to you by freight carrier (i.e. Estes Express, PJAX, Roadway), please inspect the product for visible damage before the carrier leaves. If the driver does not agree to wait, note this on the delivery receipt. Please make any notations on the delivery receipt. Please do this before signing the delivery receipt. In all such damage or potential damage cases, in order to support any potential claim for damages, you must notify our Customer Service Department within 3 business days by phone (888-293-2339) Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST or email (contact@CedarStore.com). It will be helpful if you are able to take pictures and e-mail them, your Customer Service Representative will give you a specific e-mail address to send them to. When taking pictures, please take one to show the damage and take several steps back and take one to show where on the item the damage has occurred. This can be done after speaking with Customer Service. REGARDING FREIGHT DELIVERIES: Consumers are REQUIRED to be home and MUST inspect shipment contents when accepting delivery of your items from the commercial transport company. If your order has sustained damage, you MUST note it when signing and accepting delivery for insurance compensation. Please do not refuse commercial shipment of a freight delivery as it will be considered a cancellation of the order and the customer will still be responsible for round-trip freight and restocking charges. Please sign delivery receipt and make sure to note any damage and inform CedarStore.com immediately for prompt restitution. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. Please contact Customer Service at 1-888-293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST or email us at contact@CedarStore.com for further instructions on your return. Return to Top

General Information
1.	Privacy Policy This privacy notice discloses the privacy practices for CedarStore.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Return to Top

2.	Security Information We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-293-2339 Mon-Fri: 9AM-7PM \| Sat: 10AM-3PM EST or via email at contact@CedarStore.com Return to Top

Call Us Toll-Free: 1.888.293.2339 or Click Here for Contact Information