|
|
|
|
|
1.
|
|
|
2.
|
|
|
3.
|
|
|
4.
|
|
|
5.
|
|
|
6.
|
|
|
7.
|
|
|
8.
|
|
|
9.
|
|
|
10.
|
|
| |
|
| |
|
|
|
1.
|
100% Satisfaction Guarantee
Everything listed on our site is 100% guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the product. Please be advised that any product that was shipped under “Free Shipping” offer will have the actual outbound shipping costs deducted from your refund/credit. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them.
Return to Top
|
| |
|
2.
|
Our Websites
We strive to make your experience easy and fun, as it would make no sense to become stressed out while buying leisure products! We also want it to be informative, because the more you know, the easier it will be to make the right decisions for your specific needs. That's why we have packed our multiple websites with information on different materials, their characteristics, and advantages. Feel free to visit our websites: - CedarStore.com – Wooden patio furniture specialists providing porch swings, patio chairs, Adirondack chairs, garden arbors, cedar chests and many other wooden outdoor furniture items in a variety of materials, including cedar, pine, oak, cherry and polywood.
- AllPicnicTables.com – Offers picnic tables in a variety of sizes, styles, materials and finishes, including popular picnic tables with benches, walk-in and kids picnic tables.
- GazeboCreations.com– Design your perfect gazebo online with the Gazebo Wizard and save your design in the personal gallery. Also offers pool and hot tub cabanas, garden and storage sheds and pergolas.
- TeakDesigns.com – Browse through a selection of exquisite teak patio furniture including patio chairs, dining tables, accent and side tables, footstools and storage boxes. Buy single items or a complete patio dining set with a beautiful finish and brass hardware.
Return to Top
|
| |
|
|
|
|
1.
|
|
| |
|
2.
|
|
| |
|
3.
|
|
| |
|
4.
|
|
| |
|
5.
|
|
| |
|
6.
|
|
| |
|
7.
|
|
| |
|
8.
|
|
| |
|
9.
|
|
| |
|
10.
|
|
| |
|
|
|
|
|
|
1.
|
How do I return my order?
Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return/refund. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Please email contact@CedarStore.com and include your original order number, what product(s) you are returning, and your name. Or call us at 888-293-2339 Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST . We will give you an RMA number and a return address.
When returning a product, please note the following:
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note:Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.
- If it is an error on our part, we will issue a Call Tag to have your item picked up by UPS, FedEx, or DHL. We will contact you when we have scheduled the Call Tag and it may take from 1-3 business days to have your item picked up. UPS, FedEx, or DHL will provide the label to be affixed to your package, so please remove all other labels. If you will not be at home when UPS, FedEx, or DHL is scheduled to pick up your package, please leave it where it was originally delivered. If it is a larger item that was originally delivered via Motor Freight, please contact us at 888-293-2339 Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST .
Return to Top
|
| |
|
2.
|
What if my order arrives damaged?
PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.If your product was shipped to you by freight carrier (i.e. Estes Express, PJAX, Roadway), please inspect the product for visible damage before the carrier leaves. If the driver does not agree to wait, note this on the delivery receipt. Please make any notations on the delivery receipt. Please do this before signing the delivery receipt. In all such damage or potential damage cases, in order to support any potential claim for damages, you must notify our Customer Service Department within 3 business days by phone (888-293-2339) Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST or email (contact@CedarStore.com). It will be helpful if you are able to take pictures and e-mail them, your Customer Service Representative will give you a specific e-mail address to send them to. When taking pictures, please take one to show the damage and take several steps back and take one to show where on the item the damage has occurred. This can be done after speaking with Customer Service.
REGARDING FREIGHT DELIVERIES: Consumers are REQUIRED to be home and MUST inspect shipment contents when accepting delivery of your items from the commercial transport company. If your order has sustained damage, you MUST note it when signing and accepting delivery for insurance compensation. Please do not refuse commercial shipment of a freight delivery as it will be considered a cancellation of the order and the customer will still be responsible for round-trip freight and restocking charges. Please sign delivery receipt and make sure to note any damage and inform CedarStore.com immediately for prompt restitution.
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.
All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
Please contact Customer Service at 1-888-293-2339 Mon-Fri: 9AM-7PM | Sat: 10AM-3PM EST or email us at contact@CedarStore.com for further instructions on your return.
Return to Top
|
| |
|
|
|
|
|